Terms of Service
Odazzit operates a wholesome, healthy lifestyle services marketplace. Odazzit believes in being responsible to all our users and service providers and we aim at raising an eco-system that promotes trust and safety for both users and independent service providers (coaches) on our marketplace. Our administrators actively patrol and perform checks on the services offered on the marketplace by independent service providers. We may decide to suspend or terminate the service partner's account if they violate our Terms of Services and ignore our correction requests. In extreme cases, we will even report illegal services to local law enforcement authorities. We have also built-in advanced capabilities within the website like flagging of offensive content and ability to see service providers previously engaged through reviews to improve the ease of discovery of reputable service partners. Additionally, whenever you endorse the coach (e.g. good learning review) for their positive actions on the platform, they will gain ratings which will accelerate their coach ranking. This is the safety system which we hope to bring to you as your preferred social learning provider.
Odazzit website is operated by Odazzit Pte Ltd. Throughout the site, the terms “we”, “us” and “our” refer to Odazzit Pte Ltd. Odazzit PteLtd offers this Odazzit marketplace mobile application, including all information, tools and services available to you, the user or third-party independent service providers, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By using Odazzit Website, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the mobile and desktop application, including without limitation users who are browsers, customers, service providers, and/ or contributors of content. Please read these Terms of Service carefully before accessing or using our Odazzit site. By accessing or using any part of the mobile application, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the Odazzit site or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Any new features or tools to Odazzit site shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on Odazzit site (www.Odazzit.com). We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our Odazzit website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the Odazzit website following the posting of any changes constitutes acceptance of those changes.
SECTION 1 – ODAZZIT MOBILE & DESKTOP APPLICATION TERMS
By agreeing to these Terms of Service, you represent that you are at least 16 years of age in your country, state or province of residence, or that you are the age of majority in your country, state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate suspension of your account. By registering herein, you are deemed to have read and accept the below customer service standards when you register to offer services on our platform.
SECTION 2 - GENERAL CONDITIONS
If there are 3 cancellations (defined as 24hr within service date) or "No Show" for confirmed bookings:
Customers (learners): Booking capability suspended for 30 days.
Independent Service Providers (coaches) : Pay a penalty fee of $20 to re-enable ability to offer services. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on our website is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material found is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of our application and website at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 -MODIFICATIONS TO THE SERVICE AND PRICES
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 – OUR SERVICES
We reserve the right, but are not obligated, to limit the sales of our Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the services that we offer. All descriptions of services pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any services at any time. Any offer for any service made on the mobile and desktop application is void where prohibited. We do not warrant that the quality of services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 – PAYMENT FOR OUR SERVICES
For Our Subscribers
Our Subscribers shall use credit card as their main mode of payment, our system implement a standard policy where there is a no refund for cancellations made within 7 days of the service date. If the full fees is charged after the service, you can request for a refund under the following circumstances by writing to us for a refund request form in the event that the Service provider did not turn up or render the agreed service. We will workout the service provider and refund you the credits after confirmation of “no-show” event by the service provider. Last minute cancellations within 24 hours of service date will not be refunded.
For customers (learners), the ability to place bookings will be automatically suspended for a month once the system registered 3 such incidents of booking and immediately cancelling the session within 2 days. Do get in touch with us if you wish to reinstate your account by writing to email@example.com
For service providers (coaches), you will be able to continue taking service bookings from users till we recorded 3 cancellations or "No Shows". In that instance, you will need to either contact our Support Specialists at support@Odazzit.com or unlock the ability to re-take service booking by emailing firstname.lastname@example.org and paying a nominal fee of $20. This measure is to protect the interest of our users who have placed faith in our marketplace and you, as our independent third-party service partner, that the services they have booked will be delivered in a professional manner.
For our Learners (Users Engaging our Coaches)
SECTION 7 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
SECTION 8– USE OF THIRD-PARTY INDEPENDENT SERVICE PROVIDERS
In general, third-party service partners on Odazzit marketplace are independent operators and do not have direct affiliation with Odazzit Pte Ltd. Certain content, and services available via our Service may include materials from these third-party independent service providers. We are not responsible for examining or evaluating these content or their accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of services, resources, content, or any other transactions made in connection with any third-party independent service providers. Complaints, claims, concerns, or questions regarding services are governed solely by your agreement with third-party independent service providers and should be directed to them under normal circumstances.
SECTION 9 – AGREEMENTOF THIRD-PARTY INDEPENDENT SERVICE PROVIDERS
All independent services providers need to be above 16 years of age in their country of residence, prove their legal identity and accept the below customer service standards when they register to offer services on our platform. They shall not commit any acts of physical, verbal, sexual or self abuse towards customers. They should not hold anyone against their will or do anything that violates their local laws. They shall not threaten, convey an intent to harm, harasses or violates the free rights of anyone. They shall not engage in discriminatory behavior or insult anyone based on race, ethnicity, national origin, religious affiliation, sexual orientation, sex, gender, gender identity, disability, or serious diseases. They are not to be affiliated with any dangerous organizations, including terrorist, organized criminal, and violent racist groups. They shall not wilfully misrepresent themselves or the services they marketed. They should commit to carry out bookings they accepted and services "as-per-marketed". They must not negotiate, make transactions outside of Odazzit's payment system or extort additional fees from customers on-site. They shall not commit booking fraud, credit card fraud, or launder money; attempt to drive traffic to other sites or market unrelated products. They shall not actively encourage customers to book them outside the system. Such activities include leaving of email address, external websites or phone numbers on their profiles or the chat function on the platform. They shall also not offer prohibited services of the following nature through our platform.
· Unlicensed Investment and credit services or consultancy
· Money-related services
· Intellectual property rights infringement
· Gambling-related services
· Offering of counterfeit or unauthorized goods
· Trading of locally regulated products and services
· Adult content and related services
· Services deemed by general public to be unfair, deceptive, or predatory
To protect the interest of our users, your ability to take on service orders may also be suspended once you cancel confirmed service bookings unilaterally (within 48 hours of the service date), 3 times. Re-enabling this ability will be subjected to a nominal reactivation fee. Under exceptional circumstances, your account may be suspended or withdrawals from your account may become disabled upon review of our Trust& Safety team. This may be done for security concerns in order to prevent fraudulent transactions, violations to our Terms of Service or excessive amount of complaints filed against you. Re-enabling your account and withdrawals will be evaluated by our Trust & Safety team following a review of your account.
Payment processing services are provided by Stripe.com and are subject to the Stripe Connected Account Agreement , which includes the Stripe Terms of Service (collectively, the “Stripe Services Agreement”). By agreeing to these agreements or continuing to operate on Odazzit, you agree to be bound by the Stripe Services Agreement, as the same may be modified by Stripe from time to time. As a condition of Odazzit enabling payment processing services through Stripe, you agree to provide Odazzit accurate and complete information about you and your business, and you authorize Odazzit to share it and transaction information related to your use of the payment processing services provided by Stripe.
SECTION 10 - USERCOMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions or without a request from us you send creative ideas, video contents, other forms of media, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that you shall not post comments that will violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You shall not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 11 - PERSONAL INFORMATION
SECTION 12 – CONFIDENTIALITY
No data transmissions over the Internet or via wireless networks can be guaranteed to be secure. Consequently, ODAZZIT cannot and does not ensure or warrant the security, authenticity, integrity or confidentiality of any information and/or communication you transmit to us and you do so at your own risk. Any questions, comments, suggestions, feedback and/or information which is sent to us via this Website will be deemed to have been provided voluntarily on a non-confidential and non- proprietary basis. ODAZZIT reserves the right to use, reproduce, disclose, transmit, publish, broadcast and/or post elsewhere on the Internet or on any written form, such information, including but not limited to, disclosing such information to its affiliates or partners in connection with the development, marketing, manufacturing of products and services.
SECTION 13- ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our mobile and desktop application or in the Service that contains typographical errors, inaccuracies or omissions that may relate to service descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 14 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others;(e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service for violating any of the prohibited uses.
SECTION 15 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall Odazzit Pte Ltd, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 16 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Odazzit Pte Ltd and our parent, subsidiaries, service partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party. Odazzit Pte Ltd is not liable for any losses relating to chargebacks, fraudulent charges, or other actions by any User or third -party service partners that are deceptive, fraudulent or otherwise invalid.
SECTION 17 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 18 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at anytime by notifying us that you no longer wish to use our Services, or when you cease using our mobile and desktop application. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof)
SECTION 19 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 20 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the country, region or stage where our mobile application is used.
SECTION 21 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our Odazzit App or website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our Odazzit App or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us atsupport@Odazzit.com.